Here you will find answers for everything you want to know about the sex dolls in our store, and about other aspects that involve these love dolls in general.
Yes, we are official authorized vendors of popular realistic sex doll brands like Irontech Doll, XY Doll, Zelex, Game Lady Doll, JY Doll o jarliet. You can check it by contacting these brands directly.
As soon as your customized order is ready for shipment, we will always send you photographs with our logo so that you can confirm that the product is the one you have requested through SexDollsYRelatos. Here you can see some sample photos.
We preferably accept payments by credit/debit card and the gateway PayPal, which offers you protection as a buyer. PayPal works as a transaction intermediary, so it will also allow you to pay by card and other methods.
You will not be charged any extra fee. PayPal only charges a fee to the seller.
We care a lot about our clients and that is why we offer the safer payment methods. However, we also offer other alternative payment methods if necessary.
Yes, with direct card payment methods and also via PayPal, you can pay in your country's local currency.
For financial reasons, our company receives final payment in euros, but any payment method you choose will automatically convert the price from euros to your currency so you can pay with your local currency.
The most common errors in online payments with credit/debit cards occur during the authentication process, and this can be due to numerous reasons. You can try to do the following:
- Check the card details: name, number, expiration date, CVV code.
- If it's a new card, check that it's activated.
- Confirm with your bank that the card is enabled for international and Internet purchases.
- Check with your bank if your card has a purchase amount limit (for example: some cards have a purchase limit of 1000 euros per payment). Ask your bank to remove said limit.
- Contact your bank to make sure the transaction is authorized.
Yes, we ship to all of Europe, Mexico, Chile, Argentina, Uruguay, the United States, Canada, Australia, and several countries in Asia and Oceania. Check the Shipping Policies .
Yes, all our prices include taxes and we prepare it so that shipping is free. However, in some countries and regions, extra duties or shipping costs may be charged by the transport company, so the carrier may ask you to pay this extra cost at the time of package collection.
If your destination is outside of Europe, Chile or Mexico, we will contact you to keep you up to date with the current situation and its possible costs.
Delivery time will depend on various factors, such as manufacturing time or your location. The doll is first sent to be manufactured (it can be ready between 1 and 4 weeks), and then it will depend on your location and the transport company (with a shipping time between 7 and 60 business days).
If it is a stock doll, this is already manufactured and ready for shipping, and the average delivery is 5 days.
Visit our Shipping Policies .
Generally, it will not be necessary for you to do any paperwork at customs, your doll will arrive directly at the shipping address you have requested.
However, in some cases such as the Canary Islands (Spain) or in a country outside of Europe (this is not the case of Mexico, Chile, or Uruguay), customs may charge tariffs and other taxes upon arrival of the package. In many cases the transport company itself will pay these charges to expedite delivery, but when they deliver the package to you they will charge you what they paid for you.
Visit our Shipping Policies .
Yes, we currently have contact with other brands that are not added to our online store, and therefore we can sell the dolls from their catalogs.
These brands are: Aotume, Butterfly Doll, Sankaku Doll, AXBDoll, MLWDoll, Croissant Doll, MomDoll y Galatea Doll.
If you want to buy a doll of these brands from us, do not hesitate to contact us to give you a quote.
Of course. We have implemented the best customization system in our store so that you can choose skin color, eye color, wig, nails, areolas (size and color), vagina type, pubic hair, metallic skeleton, and you can even choose a different head in case you prefer to combine the body of the doll with a different face from the one in the photographs.
Some dolls of specific brands allow you to choose between two or three types of breasts, which refer to the material inside the doll's breasts.
The guy's breasts "normal" They do not have any special treatment during their manufacturing, they simply contain the same TPE/silicone than the rest of the body.
For the breasts of the type "gap" Part of their interior is emptied and then filled with air or cotton. This way the breasts can be somewhat softer to the touch.
And the guy's breasts “gel fillings” They contain a gelatinous material similar to human fat, making the breasts softer and much more realistic to the touch. This option is the most recommended, although it's the only one that may require an extra cost.
Nowadays, most brands include gel-filled breasts by default in their dolls. But smaller breasts like the ones in larger sizes A cup y B cup These options may not be available to you.
The removable vagina is like a masturbator that you can take out and put between the doll's legs, allowing greater comfort when cleaning its orifice, in the same way that you can clean your doll's oral orifice by unscrewing its head.
The integrated vagina does not allow its removal for cleaning, so you will have to carry the entire doll to the bathroom or cleaning area. However, it brings greater visual realism to the doll.
All of our realistic sex dolls have an articulated metal skeleton inside. But there is a more advanced metallic skeleton than usual, which incorporates the raising of the doll's shoulders as an extra articulation.
On the other hand, there is also the option of adding a foot support to the skeleton to help keep the doll upright more easily. This addition allows you to pose the sex doll on the ground and can help if you want to take pictures of your doll.
Both options can add an extra cost to the final price.
Some brands already include these features by default with the EVO skeleton.
Some brands that produce silicone dolls offer two types of silicone for the doll's head: hard silicone and soft silicone.
La hard silicone allows adding the option of implanted hair, and eyebrows and eyelashes are also implanted. However, being a hard material, the mouth is not flexible and does not have a hole for penetration.
Instead, the soft silicone it does offer a more flexible mouth and therefore allows for oral sex. However, it slightly sacrifices the visual realism of the face (although the differences are minimal), and implanted hair is not a possible option, in addition to the eyebrows being painted and false eyelashes.
PayPal has its own Acceptable Use Policy which, as sellers, we are required to comply. Some items such as very short dolls and small or flat breasts are among the items not accepted by PayPal.
However, we have other equally secure payment methods with which you can make the purchase of the doll you like.
You can also get in touch with us to offer you a solution in case you still prefer PayPal as your payment method.
Due to customs restrictions in some countries, it is not possible to send sex dolls with certain characteristics such as short stature or almost flat breasts.
These restrictions affect shipments to countries such as the United States, Canada, Australia, and the United Kingdom. If you are not in any of these countries and still the doll you are viewing is as not available for your country, check that you have accepted the use of all cookies on our website or that you are not using a VPN connection, as it could confuse the geolocator.
If your country is within the territory where the doll is in stock, then it can be shipped. If, on the other hand, you are in a country that is not listed, then it is not possible to ship it there.
For example, the dolls of European stock They can only be shipped to member countries of the European Union. And the dolls in US stock They can only be shipped to states within the United States of America. If, for example, you are in Mexico, the stock dolls for these territories cannot be shipped there; instead, you will have to purchase a doll that is not in stock, which will be manufactured and shipped from China directly to your country.
Stock dolls are priced lower because shipping and import costs to the destination country have been reduced by using bulk sea freight. Once imported, they cannot be reshipped to another country because this would increase shipping costs and the final price could exceed that of the same doll as a newly manufactured order from China.
Realistic sex dolls come in two types of materials: TPE or silicone.
Although we popularly call them “silicone dolls”, actually most are made of TPE (o thermoplastic elastomer), which is a softer and less expensive material than silicone, and which has always been characterized by offering a better sensation to the touch.
On the other hand there are the dolls of silicone authentic, made of harder and therefore more expensive material, and that offer greater visual realism.
There are brands of sex dolls that combine the body of TPE with silicone head (the so-called hybrid dolls), and they are also betting on a soft silicone that better emulates the tactile sensation.
All dolls have three orifices: mouth, vagina, and anus. The exception is dolls with a hard silicone head, which will not have a mouth unless they offer a "soft silicone" option.
Some smaller dolls may not have an anal hole (check the doll's specifications on her profile), but generally all of them include at least a vaginal hole.
Unfortunately it is not possible. The body measurements of each sex doll are unique, since they are manufactured with pre-designed molds.
We recommend you choose the doll that has the body that you like the most, and from there choose the head and customize everything else if you prefer.
Yes, the body and head will be exactly the same as the photos. But keep in mind that clothing and other cosmetic accessories such as piercings are not included, as they are dressed like this by the photographers only for the pictures. There could also be slight variations in the makeup of your doll's face, since it is a work done by hand.
You just have to be careful with some dark colored clothes like black that can fade, as they could stain the TPE or silicone wrist. Also avoid wearing tight clothes and leaving them on for a long time, as they can mark the sex doll's skin.
Yes. In fact, it is highly recommended for sexual practice in any orifice of the wrist and this lubricant should be made from water.
Yes. You can wash it with normal soap for the skin and warm water (not too hot). After drying it, it is recommended to give it a layer of talcum or cornstarch all over the body to help maintain the properties of the material (especially if it is TPE, since it emits a greater quantity of oil).
Yes, all the dolls have a jointed metal skeleton inside, so their joints can move almost as freely as a human body.
When moving or repositioning your wrist, you should pay special attention to your fingers, as they are more delicate and may not be able to support the full weight of your wrist.
You should store your sex doll in a dry place at room temperature. You can keep it in the same box where you received it.
We invite you to read this post about how to care for your sex doll.
Depending on how you treat it, how much you use it, and the care you give your doll, it can last between 5 and 10 years. Like any toy, if the doll is exposed to cuts or bumps, over time it could suffer wear and tear on the TPE or the silicone, or some internal breakage. All damages can be repaired with the appropriate material.
If you have any other questions, don't hesitate and contact us.
